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Item Details
| Title:
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DELIVERING PUBLIC SERVICES THAT WORK
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| Volume: |
Vol. 1 |
| By: |
Peter Middleton (Editor), John Seddon (Foreword) |
| Format: |
Paperback |
| List price:
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£20.00 |
| Our price: |
£16.50 |
| Discount: |
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| You save:
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£3.50 |
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| ISBN 10: |
095626316X |
| ISBN 13: |
9780956263162 |
| Availability: |
Usually dispatched within 1-3 weeks.
 Delivery
rates
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| Stock: |
Currently 0 available |
| Publisher: |
TRIARCHY PRESS |
| Pub. date: |
9 March, 2010 |
| Pages: |
132 |
| Synopsis: |
In his acclaimed 2008 book "Systems Thinking in the Public Sector", John Seddon blew the whistle on public sector 'reform' and the flawed gospel of quasi-markets, competition, targets and inspection. He showed how thousands of people in the UK and elsewhere had been engaged at a cost of millions of pounds, to impose and enforce targets that simply made things worse...Those people are still there - from the Audit Commission down - and the quasi-market model is still creating waste, driving up costs, damaging services and destroying morale. Now a new book spells out the alternative. "Delivering Public Services that Work" brings together case studies from 6 different public sector organisations, in the UK and New Zealand, that are using "Systems Thinking" to bring about rapid and extraordinary change. These Case Studies show: how they did it, step by step; how they overcame initial resistance and hostility from staff; how they rolled-in (rather than rolled-out) the programme across other departments/services; the astonishing results that have been achieved; and, the unexpected benefits that can accrue (a 44 per cent drop in staff illness in one case). |
| Illustrations: |
Illustrations |
| Publication: |
UK |
| Imprint: |
Triarchy Press |
| Returns: |
Returnable |
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