HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT by Nigel Hill ( 9781032838687 )

Item Details

Title:

HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT

By:

Nigel Hill

Format:

Paperback / softback

List price:

£31.99

Our price:

£28.79

Discount:

10% off

You save:

£3.20

ISBN 10:

103283868X

ISBN 13:

9781032838687

Availability:

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Stock:

Currently 0 available

Publisher:

TAYLOR & FRANCIS LTD

Pub. date:

24 June, 2024

Edition:

3 ed

Pages:

288

Description:

The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.

Returns:

Returnable

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