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Item Details
| Title:
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DEALING WITH THE TOUGH STUFF
HOW TO ACHIEVE RESULTS FROM KEY CONVERSATIONS |
| By: |
Darren Hill, Alison Hill, Sean Richardson |
| Format: |
Electronic book text |
| List price:
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£17.40 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1118232585 |
| ISBN 13: |
9781118232583 |
| Publisher: |
JOHN WILEY & SONS INC |
| Pub. date: |
3 July, 2012 |
| Pages: |
216 |
| Synopsis: |
How to handle difficult discussions in the workplace Packed with practical and pragmatic suggestions and methods for dealing with the tough stuff at work, this unique and helpful book features simple diagnostics, models, and processes that you can put to use immediately. The author team shares their years of research and experience so that you can benefit from their case studies and examples, all of which are aimed at increasing the confidence of anyone working in a management or leadership role. You'll discover how the science of human behavior-both verbal and nonverbal-plays an enormous role when handling conflict situations and you'll learn how to apply a variety of tools, tips, and strategies when leading critical conversations with empathy and assertiveness. Explains why avoiding dealing with the tough stuff at work can be so costly for managers, staff, and, ultimately, the businessFeatures methods and strategies that have been backed by contemporary theory and tested and trialed with thousands of participantsZeroes in on ways to uncover the root cause of difficult behaviorShares advice for finding the best way to be assertive in any situationReveals techniques for depersonalizing conflict and avoiding language that causes conflict |
| Publication: |
US |
| Imprint: |
Wrightbooks |
| Returns: |
Non-returnable |
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