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Item Details
| Title:
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DEVELOPMENTS IN THE CALL CENTRE INDUSTRY
ANALYSIS, CHANGES AND CHALLENGES |
| By: |
Julia Connell (Editor), John Burgess (Editor) |
| Format: |
Electronic book text |
| List price:
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£39.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1134248814 |
| ISBN 13: |
9781134248810 |
| Publisher: |
TAYLOR & FRANCIS LTD |
| Pub. date: |
1 September, 2006 |
| Series: |
Routledge Studies in Business Organizations and Networks |
| Pages: |
208 |
| Synopsis: |
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. |
| Illustrations: |
4 Line drawings, black and white; 26 Tables, black and white; 4 |
| Publication: |
UK |
| Imprint: |
Routledge |
| Returns: |
Non-returnable |
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