MANAGING PUBLIC SERVICES - IMPLEMENTING CHANGES by Tony L. Doherty, Terry Horne, Simon Wootton ( 9781134578153 )

Item Details

Title:

MANAGING PUBLIC SERVICES - IMPLEMENTING CHANGES
A THOUGHTFUL APPROACH TO THE PRACTICE OF MANAGEMENT

By:

Tony L. Doherty, Terry Horne, Simon Wootton

Format:

Electronic book text

List price:	£49.99
We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10:

1134578156

ISBN 13:

9781134578153

Publisher:

TAYLOR & FRANCIS LTD

Pub. date:

3 January, 2014

Edition:

2nd New edition

Pages:

784

Synopsis:

The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes - A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains `why' as well as `how'.The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing social enterprise and generating social capital has also been added. This text is both solidly practical and theoretically challenging and is supported by strong pedagogical features including: case studies and illustrative vignettes from public service managers working in Europe, Asia, Australia and the US; exercises and review questions. Students will develop learning skills that enable them to transfer their learning from one situation to another and thinking skills that enable them adapt the way that they apply their learning as circumstances change.This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.

Illustrations:

125 Line drawings, color; 4 Line drawings, black and white; 4 Halftones,

Publication:

Imprint:

Routledge

Returns:

Non-returnable

Some other items by this author:

ADVANCED BRAIN TRAINING: TEACH YOURSELF

ADVANCED BRAIN TRAINING: TEACH YOURSELF (PB)

BRAIN BOOT CAMP: TEACH YOURSELF

BRAIN BOOT CAMP: TEACH YOURSELF (PB)