| Title:
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THE HANDBOOK OF GLOBAL OUTSOURCING AND OFFSHORING
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| By: |
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks |
| Format: |
Electronic book text |
| List price:
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£32.00 |
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| ISBN 10: |
1137437448 |
| ISBN 13: |
9781137437440 |
| Publisher: |
PALGRAVE MACMILLAN |
| Pub. date: |
23 January, 2015 |
| Pages: |
366 |
| Description: |
Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context. |
| Synopsis: |
The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global context. Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context. Readers from a wide range of industry and regions need to know how to outsource, and to build the skills to participate in and manage outsourcing from client and vendor perspectives. |
| Illustrations: |
36 figures, 35 black & white tables |
| Publication: |
UK |
| Imprint: |
Palgrave Macmillan |
| Returns: |
Non-returnable |