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Item Details
| Title:
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EXITS, VOICES AND SOCIAL INVESTMENT
CITIZENS' REACTION TO PUBLIC SERVICES |
| By: |
Professor Keith Dowding, Professor Peter John |
| Format: |
Electronic book text |
| List price:
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£102.00 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1139136704 |
| ISBN 13: |
9781139136709 |
| Publisher: |
CAMBRIDGE UNIVERSITY PRESS |
| Pub. date: |
5 May, 2012 |
| Series: |
Theories of Institutional Design |
| Description: |
Examines how people's investment or stake in their communities affects the provision of public services. |
| Synopsis: |
Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Given government policies over the past decade or more which make exit easier from public providers, this is a timely publication for all those who care about the quality of government services. |
| Illustrations: |
7 b/w illus. 35 tables |
| Publication: |
UK |
| Imprint: |
Cambridge University Press (Virtual Publishing) |
| Returns: |
Non-returnable |
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