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Item Details
| Title:
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CALL CENTRES AND HUMAN RESOURCE MANAGEMENT
A CROSS-NATIONAL PERSPECTIVE |
| By: |
Stephen Deery (Editor), Nick Kinnie (Editor) |
| Format: |
Hardback |
| List price:
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£95.00 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1403913048 |
| ISBN 13: |
9781403913043 |
| Publisher: |
PALGRAVE USA |
| Pub. date: |
9 December, 2003 |
| Pages: |
306 |
| Description: |
This text looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. |
| Synopsis: |
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers. |
| Illustrations: |
biography |
| Publication: |
US |
| Imprint: |
Palgrave Macmillan |
| Returns: |
Returnable |
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