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Item Details
| Title:
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OCR LEVEL 2 NVQ CERTIFICATE IN CUSTOMER SERVICE (QCF) INCORPORATING LEVEL 2 CERTIFICATE IN CUSTOMER SERVICE KNOWLEDGE
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| By: |
Sarah Pilbeam, Maureen Everett |
| Format: |
Paperback |
| List price:
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£24.99 |
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We believe that this item is permanently unavailable, and so we cannot source
it.
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| ISBN 10: |
1444151509 |
| ISBN 13: |
9781444151503 |
| Publisher: |
HODDER EDUCATION |
| Pub. date: |
30 March, 2012 |
| Pages: |
232 |
| Description: |
A complete guide to the Level 2 NVQ in Customer Service course. |
| Synopsis: |
This textbook offers full support to students in completing their Level 2 NVQ in Customer Service quickly and easily. All NVQ jargon and the NVQ process is covered in full, with clear explanations so students know exactly what they need to do. For each unit there is a simple explanation of the kind of evidence they need to provide and ideas about how they might generate this evidence in their own jobs. All the knowledge and understanding that make up the course are also covered, so students won't get stuck in the time between assessor visits. Written to the latest QCF standards by experienced external verifiers and covering the core units, the book includes plenty of Case Studies describing real-world Customer Service examples, Development Activities and Knowledge Tests. These will help students to progress in their knowledge and understanding so they can attain the best possible grades in the shortest possible time. |
| Illustrations: |
52 |
| Publication: |
UK |
| Imprint: |
Hodder Education |
| Returns: |
Returnable |
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