INNOVATING PROFESSIONAL SERVICES by Alastair Ross ( 9781472427915 )

Item Details

Title:

INNOVATING PROFESSIONAL SERVICES
TRANSFORMING VALUE AND EFFICIENCY

By:

Alastair Ross

Format:

Hardback

List price:

£135.00

Our price:

£121.50

Discount:

10% off

You save:

£13.50

ISBN 10:

1472427912

ISBN 13:

9781472427915

Availability:

Reprinting. This item may be subject to delays or cancellation.

Delivery rates

Stock:

Currently 0 available

Publisher:

TAYLOR & FRANCIS LTD

Pages:

298

Synopsis:

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm's performance through innovation. The book covers business innovation in its broadest sense as it is relevant to the professional services sector. This includes process innovation - the re-engineering of services and internal support processes to reduce cost and increase value to clients. It also includes the development of new services, market-position innovation and also business model innovation. Alastair Ross draws heavily on his practical experience in working with leading law firms and business service and consulting firms over the past ten years in which he and his firm have applied best practice techniques and methods to create measurable improvements. Detailed techniques such as the use of Lean, process mapping, waste identification, service experience mapping and value profiling are explained. The book also details effective approaches for making the required changes in professional service firms.Multiple case studies are used to help demonstrate the opportunities - and challenges - of driving major improvement through innovation. The book can be used by leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services, to explore the opportunities for innovation in their firms and then to construct and implement a transformation programme to embed innovation in their organisations.

Illustrations:

Includes 68 b&w illustrations

Publication:

Imprint:

Gower Publishing Ltd

Returns:

Returnable

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