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Item Details
| Title:
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TELEPHONE AND HELPDESK SKILLS
A GUIDE TO PROFESSIONAL ENGLISH |
| By: |
Adrian Wallwork |
| Format: |
Paperback |
| List price:
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£19.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1493906372 |
| ISBN 13: |
9781493906376 |
| Publisher: |
SPRINGER-VERLAG NEW YORK INC. |
| Pub. date: |
20 June, 2014 |
| Series: |
Guides to Professional English |
| Pages: |
194 |
| Synopsis: |
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: * prepare for a call both psychologically and from an English language point of view* receive calls (if you work on reception)* leave messages* find out about another company and talk about your own company* chase people (i.e. people who have not followed up your requests)* deal with difficult calls and callers, and improve your telephone manner* use the telephone while working on a help desk or helpline* resolve language difficulties (i.e. when you cannot understand the other person's English)* improve your pronunciation* use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course. |
| Illustrations: |
1 black & white illustrations, 11 black & white tables, biography |
| Publication: |
US |
| Imprint: |
Springer-Verlag New York Inc. |
| Returns: |
Non-returnable |
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