 |
|
|
Item Details
| Title:
|
SERVING THE DIFFICULT CUSTOMER
A HOW-TO-DO-IT MANUAL FOR LIBRARY STAFF |
| By: |
Catherine Smith |
| Format: |
Paperback |
| List price:
|
£54.95 |
|
We currently do not stock this item, please contact the publisher directly for
further information.
|
|
|
|
|
|
| ISBN 10: |
1555701612 |
| ISBN 13: |
9781555701611 |
| Publisher: |
NEAL-SCHUMAN PUBLISHERS INC |
| Pub. date: |
31 January, 1994 |
| Series: |
How-to-do-it Manuals No. 39 |
| Pages: |
150 |
| Description: |
Difficult people can be encountered anywhere and they frequent every kind of library. This manual guides library staff through different types of difficult behaviour (angry, hostile, aggressive and so on) and offers suggestions and techniques for dealing with customers in a problem-solving manner. |
| Synopsis: |
"Difficult" people frequent every kind of library. Whether a tough customer's behavior is a symptom of mental or emotional disorder, or the result of a bad day and a convenient target, all library staff benefit from knowing how to deal with one. This best-selling manual guides library staff at all levels through different types of behavior and clients (e.g., angry, hostile, aggressive, passive-aggressive, lonely, homeless, etc.), different responses, and appropriate resources for help. |
| Illustrations: |
illustrations |
| Publication: |
US |
| Imprint: |
Neal-Schuman Publishers Inc |
| Returns: |
Returnable |
|
|
|
 |
Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
|
|
|
|
|
|
|
|
|
|
|