ADVANCES IN SERVICES MARKETING AND MANAGEMENT by Teresa A. Swartz (Editor), David E. Bowen (Editor), Stephen W. Brown (Editor) ( 9781559388559 )

Item Details

Title:

ADVANCES IN SERVICES MARKETING AND MANAGEMENT

Volume:

v. 7

By:

Teresa A. Swartz (Editor), David E. Bowen (Editor), Stephen W. Brown (Editor)

Format:

Hardback

List price:	£85.99
Our price:	£85.99

ISBN 10:

1559388552

ISBN 13:

9781559388559

Availability:

This item will be printed on demand and will usually be dispatched within 10 days.

Delivery rates

Stock:

Currently 0 available

Publisher:

EMERALD PUBLISHING LIMITED

Pub. date:

25 August, 1995

Pages:

380

Description:

Part of a series which offers an interdisciplinary approach to the research and practice in services, this title discusses topics that include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.

Synopsis:

This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.

Publication:

Imprint:

JAI Press Inc.

Returns:

Non-returnable

Some other items by this author:

ADVANCES IN SERVICES MARKETING AND MANAGEMENT (HB)