 |
|
|
Item Details
| Title:
|
CALMING UPSET CUSTOMERS
STAYING EFFECTIVE DURING UNPLEASANT SITUATIONS |
| By: |
Rebecca L. Morgan |
| Format: |
Paperback |
| List price:
|
£11.99 |
|
We currently do not stock this item, please contact the publisher directly for
further information.
|
|
|
|
|
|
| ISBN 10: |
1560526696 |
| ISBN 13: |
9781560526698 |
| Publisher: |
CRISP PUBLICATIONS INC |
| Pub. date: |
30 April, 2002 |
| Edition: |
3rd Revised edition |
| Pages: |
96 |
| Synopsis: |
This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive. |
| Illustrations: |
illustrations |
| Publication: |
US |
| Imprint: |
Crisp Publications Inc |
| Returns: |
Returnable |
|
|
|
 |
|
|
|
|
|
Little Worried Caterpillar (PB)
Little Green knows she''s about to make a big change - transformingfrom a caterpillar into a beautiful butterfly. Everyone is VERYexcited! But Little Green is VERY worried. What if being a butterflyisn''t as brilliant as everyone says?Join Little Green as she finds her own path ... with just a littlehelp from her friends.
|
|
All the Things We Carry PB
What can you carry?A pebble? A teddy? A bright red balloon? A painting you''ve made?A hope or a dream?This gorgeous, reassuring picture book celebrates all the preciousthings we can carry, from toys and treasures to love and hope. With comforting rhymes and fabulous illustrations, this is a warmhug of a picture book.
|
|
|
|