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Item Details
| Title:
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THE DEFINITIVE GUIDE TO IT SERVICE METRICS
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| By: |
Kurt McWhirter, Ted Gaughan |
| Format: |
Electronic book text |
| List price:
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£47.95 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1849284067 |
| ISBN 13: |
9781849284066 |
| Publisher: |
IT GOVERNANCE PUBLISHING |
| Pub. date: |
30 August, 2012 |
| Series: |
Thought Leadership Series 1 |
| Pages: |
311 |
| Description: |
Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. |
| Synopsis: |
Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business? Used just as they are, the metrics in this book will bring many benefits to both the IT department and the business as a whole. Details of the attributes of each metric are given, enabling you to make the right choices for your business. You may prefer and are encouraged to design and create your own metrics to bring even more value to your business - this book will show you how to do this, too. Metrics are an invaluable tool for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to: Ensure economical use of resources through greater understanding of current performance Identify areas for improvement Justify (or otherwise) and manage expenditure Inform the decision-making process and drive change within the organization Save money by reducing waste (resource, time, money, etc.) Fine-tune the services offered, thereby strengthening customer loyalty.Up-to-date, based on the ITIL(R) framework, as well as COBIT(R), PMI(R), ISO/IEC 20000 and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you: How to integrate metrics into your business What to consider when gathering and reporting information How to maximize the usage of metrics in order to ensure value for money from the system How to secure and protect your company's metrics. |
| Publication: |
UK |
| Imprint: |
IT Governance Publishing |
| Returns: |
Non-returnable |
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