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Item Details
| Title:
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TEN STEPS TO ITSM SUCCESS
A PRACTITIONER'S GUIDE TO ENTERPRISE IT TRANSFORMATION |
| By: |
Angelo Esposito, Timothy Rogers |
| Format: |
Electronic book text |
| List price:
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£45.54 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
184928458X |
| ISBN 13: |
9781849284585 |
| Publisher: |
IT GOVERNANCE PUBLISHING |
| Pub. date: |
7 February, 2013 |
| Pages: |
259 |
| Description: |
A structured and flexible method for achieving IT Service Management success in the real world |
| Synopsis: |
There is a wealth of material that describes the nuts and bolts of IT Service Management (ITSM),but there is little practical advice on how to implement ITSM best practice to achieve business objectives. The official ITIL(R) volumes explain what service management is, how the processes work and fit together, and why IT departments should adopt the practice. But they are notoriously vague on how to design and implement a real, working ITSM model. This book fills the gap. Drawing on their enormous experience, the authors show how the principles work in the real world with a ten step approach - each step building upon the successes of its predecessors. Written for practitioners and consultants, it will also interest IT Directors and suite executives looking to transform the role of IT into a value creating business partner, to establish a service management culture, and to drive improvements in their organizations. |
| Publication: |
UK |
| Imprint: |
IT Governance Publishing |
| Returns: |
Non-returnable |
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