COMMUNICATION SKILLS by Sarah Cook, Michael Edwards (Illus), Angela Wilde ( 9781903310014 )

Item Details

Title:

COMMUNICATION SKILLS

By:

Sarah Cook, Michael Edwards (Illus), Angela Wilde

Format:

Hardback

List price:	£292.58
We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10:

1903310016

ISBN 13:

9781903310014

Publisher:

FENMAN LTD

Pub. date:

12 June, 2000

Series:

Trainer's Activity Packs S.

Illustrations:

illustrations

Publication:

Imprint:

Fenman Ltd

Returns:

Non-returnable

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101 GREAT TRAINING GAMES

20 TRAINING WORKSHOPS FOR CUSTOMER SERVICE, VOLUME II

30 PRACTICAL EXERCISES

70 WAYS TO REINVENT YOUR TRAINING

A JUNGIAN CIRCUMAMBULATION OF ART & THERAPY (PB)

A JUNGIAN CIRCUMAMBULATION OF ART & THERAPY: ORNITHOLOGY FOR THE BIRDS

A VESSEL SHE (PB)

ADVANCED PRESENTATION TECHNIQUES

ANOTHER ART OF POETRY

ARRIVING WHERE WE STARTED (HB)

ARRIVING WHERE WE STARTED (PB)

ASIAN POLITICS IN DEVELOPMENT

ASIAN POLITICS IN DEVELOPMENT (HB)

ASIAN POLITICS IN DEVELOPMENT (PB)

AT THE BRASSERIE LIPP (PB)

BEST OF ICEBREAKERS AND ENDINGS

BEYOND THE MAGIC BULLET (HB)

BEYOND THE MAGIC BULLET (PB)

BIBLE AND POETRY

BLENDED TRAINING (HB)

BUILDING A HIGH PERFORMANCE TEAM

BUILDING A HIGH-PERFORMANCE TEAM (PB)

BUSINESS-FOCUSED TRAINING

CHANGE MANAGEMENT EXCELLENCE

CIVIL SOCIETY

CIVIL SOCIETY (HB)

CIVIL SOCIETY (PB)

COACHING FOR HIGH PERFORMANCE

COACHING FOR HIGH PERFORMANCE (PB)

COMMUNION VERSUS COMMUNION (PB)

COMPENDIUM OF LEARNING AND DEVELOPMENT QUIZZES

COMPENDIUM OF QUESTIONNAIRES AND INVENTORIES

COMPLAINT MANAGEMENT EXCELLENCE

COMPLAINT MANAGEMENT EXCELLENCE (PB)

CONTENT. FORM. IM-MATERIAL (PB)

CONTINUING PROFESSIONAL DEVELOPMENT

CONTINUING PROFESSIONAL DEVELOPMENT FOR TRAINERS

COPING WITH UNPLANNED ABSENCES

COPING WITH UNPLANNED ABSENCES (PB)

COUNSELLING SKILLS AT WORK

CREATIVE CUSTOMER CONTACT

CREATIVE PROBLEM SOLVING

CURATING NEW MEDIA (PB)

CUSTOMER CARE EXCELLENCE

CUSTOMER CARE EXCELLENCE (PB)

CUSTOMER SERVICE IN YOUR ORGANISATION

CUSTOMER SERVICE SKILLS IN YOUR ORGANISATION (HB)

DE L''EMERVEILLEMENT

DEVELOPING AN EMOTIONALLY INTELLIGENT TEAM

DEVELOPING TEAMS

DREAM, PLAN, REDUCE RISK & TAKE ACTION (PB)

DYING FUTURE

EFFECTIVE CAREER DEVELOPMENT (PB)

EFFECTIVE ONLINE LEARNING - THE TRAINER'S TOOLKIT (HB)

EMOTION GHOSTS (PB)

ENTLEBUCHER MOUNTAIN DOG TRAINING GUIDE ENTLEBUCHER MOUNTAIN DOG TRAINING INCLUDES

ESSENTIAL TIME MANAGEMENT AND ORGANISATION

ESSENTIAL TIME MANAGEMENT AND ORGANISATION (PB)

ESTRELA MOUNTAIN DOG GUIDE ESTRELA MOUNTAIN DOG GUIDE INCLUDES

EUPHORIA & DYSTOPIA (PB)

EXCAVATIONS IN AZERBAIJAN (NORTH-WESTERN IRAN) (PB)

EXCUSE LINE

FINEST WINES OF CHAMPAGNE (PB)

FIRST TIME LEADERSHIP (HB)

FIRST WORLD/THIRD WORLD (PB)

FRAGRANCES OF THE WORLD (HB)

FRAGRANCES OF THE WORLD (PB)

FRESH (PB)

FUTURE POSITIVE

FUTURE POSITIVE (HB)

GEORG SIMMEL: REMBRANDT

GERMAINE KOH WEATHER SYSTEMS (HB)

GLOBAL CITIZEN ACTION

GLOBAL CITIZEN ACTION (PB)

GOOD FOOD (PB)

GOOD FOOD: 30-MINUTE SUPPERS

GOOD FOOD: 30-MINUTE SUPPERS (PB)

GOOD FOOD: BARBECUES AND GRILLS

GOOD FOOD: BARBECUES AND GRILLS (PB)

GOOD FOOD: BEST EVER CURRIES (PB)

GOOD FOOD: BEST-EVER CURRIES

GOOD FOOD: BEST-EVER CURRIES (PB)

GOOD FOOD: GLUTEN-FREE RECIPES

GOOD FOOD: GLUTEN-FREE RECIPES (PB)

GOOD FOOD: LOW-CALORIE RECIPES

GOOD FOOD: LOW-CALORIE RECIPES (PB)

GOOD FOOD: MORE SLOW COOKER FAVOURITES

GOOD FOOD: MORE SLOW COOKER FAVOURITES (PB)

GOOD FOOD: SLOW COOKER FAVOURITES

GOOD FOOD: SLOW COOKER FAVOURITES (PB)

GOOD FOOD: TRAYBAKES

GOOD FOOD: TRAYBAKES (PB)

HARD DRIVE (PB)

IG SUPERFAMILY MOLECULES IN THE NERVOUS SYSTEM

INDOOR AND OUTDOOR TEAM DEVELOPMENT

INFORMATION (PB)

INTERNET IDEAS FOR THE RESOURCEFUL TRAINER

ISAEUS (PB)

JOURNAL OF PLANNING AND ENVIRONMENT LAW (HB)

LEADING FOR SUCCESS

LEADING FOR SUCCESS (PB)

LEADING THE CUSTOMER EXPERIENCE

LEADING THE CUSTOMER EXPERIENCE (HB)

LEARNING NEEDS ANALYSIS

LEARNING TO LEARN (HB)

LIGHT BULB LEARNING (HB)

LINING OF FORGETTING (HB)

MAKING A DIFFERENCE

MAKING A DIFFERENCE (PB)

MANAGING CAREER DEVELOPMENT (HB)

MANAGING DISCIPLINE AND GRIEVANCE

MANAGING FOR BETTER ATTENDANCE

MANAGING PEOPLE THROUGH CHANGE

MANAGING PEOPLE THROUGH REDUNDANCIES, MERGERS AND ACQUISITIONS

MANAGING PROJECT RISKS (HB)

MANAGING THE POOR PERFORMER

MEASURING CUSTOMER SERVICE EFFECTIVENESS (HB)

MEASURING CUSTOMER SERVICE EFFECTIVENESS (PB)

MORE PRACTICAL TRAINING SKILLS (HB)

MOTIVATION IN PRACTICE (HB)

MR. ALWAYS RIGHT, UNTIL ALONG CAME A WOMAN

NETWORKING SKILLS FOR BUSINESS SUCCESS (HB)

NGO ACCOUNTABILITY (HB)

NGO ACCOUNTABILITY (PB)

NGO RIGHTS AND RESPONSIBILITIES (PB)

NGOS, STATES AND DONORS (PB)

NON-GOVERNMENTAL ORGANISATIONS - PERFORMANCE AND ACCOUNTABILITY

NON-GOVERNMENTAL ORGANISATIONS - PERFORMANCE AND ACCOUNTABILITY (HB)

NON-GOVERNMENTAL ORGANISATIONS - PERFORMANCE AND ACCOUNTABILITY (PB)

ON THE PERPETUAL STRANGENESS OF THE BIBLE

ON THE PERPETUAL STRANGENESS OF THE BIBLE (HB)

ORATORY IN ACTION (HB)

ORATORY IN ACTION (PB)

OTHER WORLDS ARE POSSIBLE: HUMAN PROGRESS IN AN AGE OF CLIMATE CHANGE (PB)

OVERCOMING BAALZEBUB THE LORD OF THE FLIES & BREAKING WITCHCRAFT VEXATION (PB)

PERFUME LEGENDS (HB)

PIMP YOUR NOODLES (HB)

PLAYBACK (PB)

POETRY AND POSSIBILITY (HB)

POETRY AND POSSIBILITY (PB)

PRACTICAL BENCHMARKING (PB)

PRACTICAL DECISION-MAKING SKILLS FOR MANAGERS

PRACTICAL TRAINING SKILLS (HB)

PRIMESKILLS IN SURGERY (CD)

PROACTIVE INTERVIEWEE SKILLS (HB)

PROTEIN ENGINEERING FOR INDUSTRIAL BIOTECHNOLOGY

RAYMOND MASON (HB)

RETHINKING CURATING (HB)

RETHINKING CURATING (PB)

SELECTIONS FROM THE ATTIC ORATORS (PB)

SELLING THROUGH CUSTOMER SERVICE

SESSION SHAKERS

SETTING OBJECTIVES AND SEEING THEM THROUGH (VID)

SKILLS OF APPRAISAL AND PERFORMANCE REVIEW

SMALL CHANGE (1 VOLUME SET) (PB)

SMALL CHANGE (PB)

SOCIAL PROTECTION AS DEVELOPMENT POLICY

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