| Title:
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BUSINESS PROCESS CHANGE MANAGEMENT
ARIS IN PRACTICE |
| By: |
August-Wilhelm Scheer (Editor), M. Hammer (Foreword), Ferri Abolhassan (Editor) |
| Format: |
Paperback |
| List price:
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£72.00 |
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| ISBN 10: |
364205532X |
| ISBN 13: |
9783642055324 |
| Publisher: |
SPRINGER-VERLAG BERLIN AND HEIDELBERG GMBH & CO. KG |
| Pub. date: |
3 December, 2010 |
| Edition: |
Softcover reprint of hardcover 1st ed. 2003 |
| Pages: |
294 |
| Description: |
Foreword by Michael Hammer |
| Synopsis: |
This book shows you how to achieve business process excellence through change management activities, with case studies from major corporations such as American Meter and the US Navy. The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. Using case studies the text shows how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset. |
| Illustrations: |
11 Tables, black and white; 125 Illustrations, black and white; XIII, 294 |
| Publication: |
Germany |
| Imprint: |
Springer-Verlag Berlin and Heidelberg GmbH & Co. K |
| Returns: |
Returnable |