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Item Details
Title: SERVICE STRATEGY BASED ON ITIL V3 (SPANISH VERSION)
By: Federation of Children's Book Groups
Format: Paperback

List price: £16.60


We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10: 9087531478
ISBN 13: 9789087531478
Publisher: VAN HAREN PUBLISHING
Pub. date: 18 September, 2008
Pages: 184
Synopsis: The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach?
Publication: Netherlands
Imprint: van Haren Publishing
Returns: Returnable
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