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Item Details
Title:
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SERVICE INTEGRATION AND MANAGEMENT (SIAM(R)) FOUNDATION STUDY GUIDE
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By: |
Helen Morris |
Format: |
Paperback |
List price:
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£43.50 |
We currently do not stock this item, please contact the publisher directly for
further information.
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ISBN 10: |
9401801045 |
ISBN 13: |
9789401801041 |
Publisher: |
VAN HAREN PUBLISHING |
Pub. date: |
27 September, 2017 |
Pages: |
240 |
Description: |
This study guide provides readers with all of the information they need toprepare successfully for the EXIN/BCS SIAM BOK Foundation Exam. It includesall the content mandated by the EXIN/BCS Foundation Exam PreparationGuide, as well as a case study, exercises and sample solutions, quizzes and realworld examples.Service integration and management (SIAM) is a management methodologythat can be applied in an environment that includes services sourced from anumber of service providers. SIAM supports cross-functional, cross-process,and cross-provider integration. It creates an environment where all parties:¢ Know their role, responsibilities and context in the ecosystem¢ Are empowered to deliver¢ Are held accountable for the outcomes they are required to deliver.This publication will be useful for anyone working in a SIAM environment,whether they are a customer, a service integrator or a service provider. Thestudy material covers topics including the origins of SIAM, the different SIAMstructures, roles, challenges, risks and more. |
Returns: |
Returnable |
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Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
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