A HOTEL MANAGER'S HANDBOOK by Vincent P. Magnini, Carol J. Simon ( 9781771883481 )

Item Details

Title:

A HOTEL MANAGER'S HANDBOOK
189 TECHNIQUES FOR ACHIEVING EXCEPTIONAL GUEST SATISFACTION

By:

Vincent P. Magnini, Carol J. Simon

Format:

Paperback

List price:

£82.99

Our price:

£74.69

Discount:

10% off

You save:

£8.30

ISBN 10:

1771883480

ISBN 13:

9781771883481

Availability:

Usually dispatched within 1-3 weeks.

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Stock:

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Publisher:

APPLE ACADEMIC PRESS INC.

Pub. date:

3 December, 2015

Pages:

256

Synopsis:

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page-a useful feature for busy managers.

Publication:

Canada

Imprint:

Apple Academic Press Inc.

Returns:

Returnable

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