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Item Details
Title: A HOTEL MANAGER'S HANDBOOK
189 TECHNIQUES FOR ACHIEVING EXCEPTIONAL GUEST SATISFACTION
By: Vincent P. Magnini, Carol J. Simon
Format: Paperback

List price: £82.99
Our price: £74.69
Discount:
10% off
You save: £8.30
ISBN 10: 1771883480
ISBN 13: 9781771883481
Availability: Usually dispatched within 3-5 days.
 Delivery rates
Stock: Currently 8 available
Publisher: APPLE ACADEMIC PRESS INC.
Pub. date: 3 December, 2015
Pages: 256
Synopsis: This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page-a useful feature for busy managers.
Publication: Canada
Imprint: Apple Academic Press Inc.
Returns: Returnable
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