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Career Success Through Customer Satisfaction(Paperback)
Published:
05/08/2004
For undergraduate courses in Customer Service, Customer Relations, and Human Relations, this book ties together information from trade books and textbooks, and then adds a clear and usable process f...
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Leadership(Hardback)
Essential Steps Every Manager Needs to Know
Published:
15/06/1999
Suitable for college and graduate-level courses and training in Leadership, Management, Supervision, Human Relations, Communication and Career Development, this text takes a learner-empowerment appr...
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Motivation(Paperback)
An ATM Card for All Seasons
Prentice Hall
Published:
13/09/2002
This easy-to-read, interactive book offers all types of people, in many diverse settings, motivation for a lifetime.
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Your Attitude is Showing(Paperback)
A Primer of Human Relations
Published:
20/09/2001
Encouraging understanding and sensitivity to human relations (especially at work) this text provides advice on self-comprehension, managing relations with others, making the most of relationships, c...
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Supervisors Survival Kit(Paperback)
Your First Step into Management
Published:
05/06/2002
For courses in Supervision, Supervisory Management, and Steps Into Management workshops/seminars or self-study, this title provides a practical, in-depth introduction to the important contemporary i...
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