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Item Details
| Title:
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DEALING WITH DEMANDING CUSTOMERS
HOW TO TURN COMPLAINTS INTO OPPORTUNITIES |
| By: |
David M. Martin |
| Format: |
Paperback |
| List price:
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£18.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0273607294 |
| ISBN 13: |
9780273607298 |
| Publisher: |
PEARSON EDUCATION LIMITED |
| Pub. date: |
22 August, 1994 |
| Pages: |
192 |
| Description: |
Designed for those at the sharp end of customer care, this book shows how to turn complaints into renewed orders and provides ideas to solve disputes and diffuse angry clients. With real-life examples, there are suggestions on pit-falls to avoid. |
| Publication: |
UK |
| Imprint: |
Financial Times Prentice Hall |
| Returns: |
Non-returnable |
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