| Title:
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DEVELOPMENTS IN THE CALL CENTRE INDUSTRY
ANALYSIS, CHANGES AND CHALLENGES |
| By: |
Julia Connell (Editor), John Burgess (Editor) |
| Format: |
Hardback |
| List price:
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£150.00 |
| Our price: |
£135.00 |
| Discount: |
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| You save:
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£15.00 |
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| ISBN 10: |
0415357020 |
| ISBN 13: |
9780415357029 |
| Availability: |
Usually dispatched within 1-3 weeks.
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| Stock: |
Currently 0 available |
| Publisher: |
TAYLOR & FRANCIS LTD |
| Pub. date: |
21 February, 2006 |
| Series: |
Routledge Studies in Business Organizations and Networks |
| Pages: |
224 |
| Description: |
Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide. |
| Synopsis: |
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. |
| Illustrations: |
4 black & white illustrations, 26 black & white tables, 4 black & white |
| Publication: |
UK |
| Imprint: |
Routledge |
| Returns: |
Returnable |