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Item Details
Title: DEVELOPMENTS IN THE CALL CENTRE INDUSTRY
ANALYSIS, CHANGES AND CHALLENGES
By: Julia Connell (Editor), John Burgess (Editor)
Format: Paperback

List price: £9.99
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ISBN 10: 0415511488
ISBN 13: 9780415511483
Availability: Usually dispatched within 1-3 weeks.
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Publisher: TAYLOR & FRANCIS LTD
Pub. date: 22 March, 2012
Series: Routledge Studies in Business Organizations and Networks
Pages: 208
Synopsis: Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Illustrations: 4 black & white illustrations, 26 black & white tables, 4 black & white
Publication: UK
Imprint: Routledge
Returns: Returnable
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