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Item Details
| Title:
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ADVANCES IN SERVICES MARKETING AND MANAGEMENT
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| Volume: |
v. 7 |
| By: |
Teresa A. Swartz (Editor), David E. Bowen (Editor), Stephen W. Brown (Editor) |
| Format: |
Hardback |
| List price:
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£98.99 |
| Our price: |
£89.09 |
| Discount: |
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| You save:
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£9.90 |
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| ISBN 10: |
0762303638 |
| ISBN 13: |
9780762303632 |
| Availability: |
Usually dispatched within 1-3 weeks.
 Delivery
rates
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| Stock: |
Currently 0 available |
| Publisher: |
EMERALD PUBLISHING LIMITED |
| Pub. date: |
23 April, 1998 |
| Pages: |
350 |
| Description: |
Focuses on fresh ideas in services marketing and management and is committed to encouraging scholars to the area of services to pursue innovative and interdisciplinary services-related research. This series presents leading scholars who delve into services issues such as service quality, internal marketing, service design, and others. |
| Synopsis: |
This interdisciplinary series focuses on new, fresh ideas in services marketing and management and is committed to encouraging scholars new to the area of services to pursue innovative and interdisciplinary services-related research. Also encouraged is work that crosses the boundaries between academic research and business practice. Leading scholars will delve into services issues such as service quality, internal marketing, service design, human resources in services, services operations, etc. Included are directions for future research and managerial implications. An added feature is a services in action section addressing in depth some aspect of a service organizations practice which is on the cutting edge. Leading service firms will share how they have innovatively applied services principles in business practice. |
| Illustrations: |
black & white illustrations |
| Publication: |
US |
| Imprint: |
JAI Press Inc. |
| Returns: |
Returnable |
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