SELF-SERVICE IN THE INTERNET AGE by David Oliver (Editor), Celia Romm Livermore (Editor), Fay Sudweeks (Editor) ( 9781849967532 )

Item Details

Title:

SELF-SERVICE IN THE INTERNET AGE
EXPECTATIONS AND EXPERIENCES

By:

David Oliver (Editor), Celia Romm Livermore (Editor), Fay Sudweeks (Editor)

Format:

Paperback

List price:	£114.00
We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10:

1849967539

ISBN 13:

9781849967532

Publisher:

SPRINGER LONDON LTD

Pub. date:

21 October, 2010

Edition:

Softcover reprint of hardcover 1st ed. 2009

Series:

Computer Supported Cooperative Work

Pages:

276

Description:

This book focuses on an aspect of eCommerce that has not been researched - the role the Internet plays in transforming the relationship between companies and customers. It provides a ground-breaking, time sensitive contribution to the literature in eCommerce.

Synopsis:

Dave Oliver, Celia Romm and Fay Sudweeks This book follows previous texts: Celia Romm and Fay Sudweeks (eds) (1998), Doing Business Electronically: A Global Perspective of Electronic Commerce, and Fay Sudweeks and Celia Romm (eds) (1999) Doing Business on the Internet: Opportunities and Pitfalls. Not only is this current book about doing something, but it also aims to present insights into how electronic commerce impacts upon the lives of everyday people; in other words, how electronic commerce is received, as well as how it is `done'. Accessing the Internet on a regular basis has become an established activity for many people. This activity gives academics and researchers the opportunity to observe and study the nature and effects of this engagement in society. The influence of the Internet in our social fabric also provides the incentive for organizations to implement a web presence. As expressed in the title Self-Service on the Internet: Expectations and Experiences, we aim to present the expectations or reasons for the availability of various services on the Internet, and social responses to these developments, i. e. the experiences. These are the two main dimensions to the chapters presented in this book. The major component in the title is self-service on the Internet. The term electronic commerce is too restrictive for our purpose as it tends towards commercial overtones, which do not especially concern us.

Illustrations:

39 Tables, black and white; 16 Illustrations, black and white; IV, 276 p.

Publication:

Imprint:

Springer London Ltd

Returns:

Returnable

Some other items by this author:

ADVANCES IN FORMAL DESIGN METHODS FOR CAD (HB)

ADVANCES IN FORMAL DESIGN METHODS FOR CAD (PB)

AEROSPATIALE / WESTLAND GAZELLE

AIRBORNE ESPIONAGE