WHITEHALL EFFECT by John Seddon ( 9781909470477 ) - Books & Audio Books at Pickabook.co.uk

Item Details

Title:

WHITEHALL EFFECT

By:

John Seddon

Format:

Paperback

List price:

£25.00

Our price:

£20.63

Discount:

17.5% off

You save:

£4.37

ISBN 10:

1909470473

ISBN 13:

9781909470477

Availability:

Usually dispatched within 3-5 days.

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Stock:

Currently 3 available

Publisher:

TRIARCHY PRESS

Pub. date:

5 November, 2014

Pages:

220

Description:

''The Whitehall Effect'' chronicles how the Whitehall ideas machine has failed to deliver on a monumental scale - and what we can do about it. We have a breathtaking opportunity to create public services that truly serve. But only if Whitehall changes. --- Why don''t public services work very well? One key reason is that they have been ''industrialised''. Part 1 explains why call centres, back offices, shared services, outsourcing and IT-led change almost always lead to service failure. It explains, in particular, why ''economies of scale'' are a myth. Part 2 proposes a better (and tried-and-tested) alternative to the alienating and unresponsive experience of industrialised public services.

Returns:

Returnable

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