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Item Details
The item which you searched for
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Title:
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PERFECT PHRASES FOR CUSTOMER SERVICE: HUNDREDS OF TOOLS, TECHNIQUES, AND SCRIPTS FOR HANDLING ANY SITUATION
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By: |
Robert Bacal |
Format: |
Paperback / softback |
List price:
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£6.99 |
We currently do not stock this item, please contact the publisher directly for
further information.
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ISBN 10: |
007144453X |
ISBN 13: |
9780071444538 |
Publisher: |
MCGRAW-HILL EDUCATION - EUROPE |
Pub. date: |
1 February, 2005 |
Edition: |
ed |
Series: |
Perfect Phrases Series |
Pages: |
240 |
Description: |
Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. This book provides explanations of the techniques an employee can apply. It includes 101 dialogues and scripts that can be used. |
Returns: |
Returnable |
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Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
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