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Item Details
Title: IT THAT MATTERS
AN EXECUTIVE'S GUIDE TO MAXIMISING STRATEGIC VALUE FROM YOUR IT INVESTMENT
By: Dennis Ravenelle, itSMF - The IT Service Management Forum
Format: Paperback

List price: £20.00


We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10: 0117080616
ISBN 13: 9780117080614
Publisher: TSO
Pub. date: 20 March, 2012
Pages: 66
Synopsis: Citing award-winning cases, work done by the MIT Sloan School Center for Information Systems Research (CISR), prestigious faculty of the Harvard Business School and others the author distils and serves-up the Eight Imperatives that leaders must imprint into their organizations' cultures and execute to make the ascent from the bottom of the maturity scale - initial, ad hoc, chaotic - to the pinnacle of maturity - integrated and optimized - occupied by only the top few per cent of organizations, where every dollar spent on IT yields a return that is measured in business terms. The journey is further colourfully illustrated with a metaphorical "road trip."
Illustrations: figs, tables
Publication: UK
Imprint: TSO
Returns: Non-returnable
Some other items by this author:
A DICTIONARY OF IT SERVICE MANAGEMENT (PB)
A DICTIONARY OF IT SERVICE MANAGEMENT TERMS, ACRONYMS AND ABBREVIATIONS ITIL (PB)
BALANCED DIVERSITY
BALANCED DIVERSITY (PB)
BISL (PB)
FRAMEWORKS FOR IT MANAGEMENT (PB)
GESTION DES SERVICES INFORMATIQUES (HB)
GREENING SERVICE MANAGEMENT (PB)
IMPLEMENTING ISO/IEC 20000 CERTIFICATION: THE ROADMAP (PB)
ISO/IEC 20000 AN INTRODUCTION (PB)
IT SECURITY MANAGEMENT POCKET BOOK (PB)
IT SERVICE PROCUREMENT BASED ON ISPL (PB)
IT THAT MATTERS
IT TOOLS FOR THE BUSINESS WHEN THE BUSINESS IS IT
ITSMF PLANNING TO IMPLEMENT SERVICE MANAGEMENT POCKET BOOK (PB)
LAS TRAMPAS DE LA INTEGRACIAN
LAS TRAMPAS DE LA INTEGRACIAN (PB)
METRICS FOR IT SERVICE MANAGEMENT
METRICS FOR IT SERVICE MANAGEMENT (PB)
NOT THE IT INFRASTRUCTURE LIBRARY (PB)
PROJECT MANAGING ITSM FROM HELL (PB)
SIX SIGMA FOR IT MANAGEMENT (PB)
THE EFQM EXCELLENCE MODEL TO ASSESS ORGANIZATIONAL PERFORMANCE (PB)

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