| Title:
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ISO/IEC 20000 AN INTRODUCTION
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| By: |
Jan Van Bon, Leo van Selm |
| Format: |
Paperback |
| List price:
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£52.50 |
| Our price: |
£47.25 |
| Discount: |
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| You save:
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£5.25 |
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| ISBN 10: |
9087530811 |
| ISBN 13: |
9789087530815 |
| Availability: |
Usually dispatched within 3-5 days.
 Delivery
rates
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| Stock: |
Currently 3 available |
| Publisher: |
VAN HAREN PUBLISHING |
| Pub. date: |
29 February, 2008 |
| Series: |
Best Practice Series |
| Pages: |
238 |
| Description: |
This Introduction provides an easy to read document that explains the nature, content and aim of ISO 20000. It is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments. |
| Synopsis: |
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation |
| Illustrations: |
black & white tables, diagrams, figures |
| Publication: |
Netherlands |
| Imprint: |
van Haren Publishing |
| Returns: |
Returnable |