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Item Details
Title: CUSTOMER SERVICE
CAREER SUCCESS THROUGH CUSTOMER LOYALTY
By: Paul R. Timm
Format: Paperback

List price: £118.51
Our price: £114.95
Discount:
3% off
You save: £3.56
ISBN 10: 0133056252
ISBN 13: 9780133056259
Availability: Usually dispatched within 3-5 days.
 Delivery rates
Stock: Currently 1item in stock
Publisher: PEARSON EDUCATION (US)
Pub. date: 5 April, 2013
Edition: 6th Revised edition
Pages: 240
Synopsis: Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
Illustrations: illustrations
Publication: US
Imprint: Prentice Hall
Returns: Returnable
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CAREER SUCCESS THROUGH CUSTOMER SATISFACTION (PB)
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RECHARGE YOUR CAREER AND YOUR LIFE (PB)
REVEALING THE CORPORATION
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SEVEN POWER STRATEGIES FOR BUILDING CUSTOMER LOYALTY (HB)
STRAIGHT TALK
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THE BASICS: SPEECH COMMUNICATION (PB)
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