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Item Details
| Title:
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INTERNATIONAL ENGLISH FOR CALL CENTRES
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| By: |
Barry Tomalin, Suhashini Thomas |
| Format: |
Paperback |
| List price:
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£35.10 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0230638961 |
| ISBN 13: |
9780230638969 |
| Publisher: |
MACMILLAN EDUCATION |
| Pub. date: |
25 January, 2011 |
| Description: |
Written in a lively and personal style, Internation English for Call Centres uses examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer solutions, detailed advice and resources to improve English language skills and knowledge of life in the UK. |
| Publication: |
UK |
| Imprint: |
Macmillan Education |
| Returns: |
Returnable |
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