HOW ORGANIZATIONS MEASURE SUCCESS by Neil Carter, Rudolf Klein, Patricia Day ( 9780415119122 )

Item Details

Title:

HOW ORGANIZATIONS MEASURE SUCCESS
USE OF PERFORMANCE INDICATORS IN GOVERNMENT

By:

Neil Carter, Rudolf Klein, Patricia Day

Format:

Paperback

List price:

£46.99

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£45.58

Discount:

3% off

You save:

£1.41

ISBN 10:

041511912X

ISBN 13:

9780415119122

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Publisher:

TAYLOR & FRANCIS LTD

Pub. date:

6 April, 1995

Pages:

216

Description:

The authors examine the natural history of performance indicators across various government departments and public agencies, and some private businesses. Case studies include the NHS, DSS, the police and the courts, as well as a chain of supermarkets and a clearing bank.

Synopsis:

Throughout the 1980s the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. How Organisations Measure Success analyses existing methods from their origins in the 1960s to their revival in the 1980s as part of the Financial Management Initiative and its apotheosis in the 1990s Next Steps Initiative. How Organisations Measure Success reports on two years of field research funded by the Economic and Social Research Council and will be of great interest to students of social policy and public administration as well as professionals working in government and public sector management.

Publication:

Imprint:

Routledge

Returns:

Returnable

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