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Item Details
Title: CALL CENTERS FOR DUMMIES
By: Real Bergevin
Format: Paperback

List price: £18.99
Our price: £13.86
Discount:
27% off
You save: £5.13
ISBN 10: 0470677430
ISBN 13: 9780470677438
Availability: Usually dispatched within 1-2 days.
 Delivery rates
Stock: Currently 2 available
Publisher: JOHN WILEY AND SONS LTD
Pub. date: 4 June, 2010
Edition: 2 Rev ed
Pages: 408
Description: With coverage of the various technological advancements and developments in the field of call centers, this guide helps put value on customer relations efforts undertaken in call centers and shows you how to implement different strategies for continual improvement and superior customer service.
Illustrations: illustrations
Returns: Returnable
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