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Item Details
Title: MEETING CUSTOMER NEEDS
By: Ian Smith
Format: Electronic book text

List price: £33.99


We believe that this item is permanently unavailable, and so we cannot source it.

ISBN 10: 1136378286
ISBN 13: 9781136378287
Publisher: TAYLOR & FRANCIS LTD
Pub. date: 26 July, 2012
Edition: 3rd Revised edition
Pages: 240
Synopsis: This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.
Publication: UK
Imprint: Routledge
Returns: Non-returnable
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