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Item Details
Title:
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MEETING CUSTOMER NEEDS
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By: |
Ian Smith |
Format: |
Electronic book text |
List price:
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£33.99 |
We believe that this item is permanently unavailable, and so we cannot source
it.
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ISBN 10: |
1136378340 |
ISBN 13: |
9781136378348 |
Publisher: |
TAYLOR & FRANCIS LTD |
Pub. date: |
26 July, 2012 |
Edition: |
3rd Revised edition |
Pages: |
240 |
Synopsis: |
This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context. |
Publication: |
UK |
Imprint: |
Routledge |
Returns: |
Non-returnable |
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Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
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