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Item Details
| Title:
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EMPOWERMENT: HR STRATEGIES FOR SERVICE EXCELLENCE
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| By: |
Conrad Lashley |
| Format: |
Electronic book text |
| List price:
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£37.99 |
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We believe that this item is permanently unavailable, and so we cannot source
it.
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| ISBN 10: |
1136406824 |
| ISBN 13: |
9781136406829 |
| Publisher: |
TAYLOR & FRANCIS LTD |
| Pub. date: |
16 May, 2012 |
| Pages: |
300 |
| Synopsis: |
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can:* enable organizations to gain commercial and competitive advantage* become more flexible* improve employee commitment* use the skills of individual employees to best advantage and enhance personal capabilities.'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. |
| Publication: |
UK |
| Imprint: |
Routledge |
| Returns: |
Non-returnable |
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