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Item Details
| Title:
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FOCUS FIRST ON SERVICE
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| By: |
AWWA |
| Format: |
Paperback |
| List price:
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£99.95 |
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We believe that this item is permanently unavailable, and so we cannot source
it.
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| ISBN 10: |
1583214585 |
| ISBN 13: |
9781583214589 |
| Publisher: |
AMERICAN WATER WORKS ASSOCIATION,US |
| Pub. date: |
1 April, 2007 |
| Pages: |
92 |
| Description: |
This manual serves as both a strategic training experience and a tool for achieving quality customer service at a water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. Its informative and easy to understand format allows for quick results. |
| Synopsis: |
This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results. |
| Illustrations: |
1, black & white illustrations |
| Publication: |
US |
| Imprint: |
American Water Works Association,US |
| Returns: |
Non-returnable |
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