Title:
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THE HUMAN TOUCH
PERSONAL SKILLS FOR PROFESSIONAL SUCCESS |
By: |
Philippa Thomas, Debra Paul, James Cadle |
Format: |
Electronic book text |
List price:
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£23.99 |
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ISBN 10: |
1780171390 |
ISBN 13: |
9781780171395 |
Publisher: |
BCS LEARNING & DEVELOPMENT LIMITED |
Pub. date: |
15 December, 2012 |
Description: |
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving. |
Synopsis: |
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving. |
Publication: |
UK |
Imprint: |
BCS, The Chartered Institute for IT |
Returns: |
Non-returnable |