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Item Details
| Title:
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SERVICE OFFERINGS AND AGREEMENTS
A GUIDE FOR ITIL (R) EXAM CANDIDATES |
| By: |
Richard Griffiths |
| Format: |
Electronic book text |
| List price:
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£29.99 |
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We believe that this item is permanently unavailable, and so we cannot source
it.
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| ISBN 10: |
1780171935 |
| ISBN 13: |
9781780171937 |
| Publisher: |
BCS LEARNING & DEVELOPMENT LIMITED |
| Pub. date: |
1 May, 2014 |
| Edition: |
2nd edition |
| Pages: |
235 |
| Description: |
By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction. Providing clarification and expansion of the core ITIL (R) texts, this new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. |
| Synopsis: |
By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments, this book provides clarification and expansion of the core ITIL (R) texts. This new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product. |
| Publication: |
UK |
| Imprint: |
BCS, The Chartered Institute for IT |
| Returns: |
Non-returnable |
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