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Item Details
Title:
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SERVICE OFFERINGS AND AGREEMENTS
A GUIDE FOR ITIL(R) V3 EXAM CANDIDATES |
By: |
Richard Griffiths |
Format: |
Paperback |
List price:
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£29.99 |
We believe that this item is permanently unavailable, and so we cannot source
it.
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ISBN 10: |
1906124604 |
ISBN 13: |
9781906124601 |
Publisher: |
BCS LEARNING & DEVELOPMENT LIMITED |
Pub. date: |
12 January, 2011 |
Pages: |
226 |
Description: |
By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. This book provides clarification and expansion of the core ITIL(R) texts. An ITIL(R) Licensed Product. |
Synopsis: |
By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. An intermediate level guide for exam candidates and for IT departments, this book provides clarification and expansion of the core ITIL(R) texts. An ITIL(R) Licensed Product. |
Illustrations: |
black & white illustrations |
Publication: |
UK |
Imprint: |
BCS, The Chartered Institute for IT |
Returns: |
Returnable |
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Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
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