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Item Details
Title: BUSINESS RELATIONSHIP MANAGER
CAREERS IN IT SERVICE MANAGEMENT
By: Ernest Brewster
Format: Paperback

List price: £19.99
Our price: £17.99
Discount:
10% off
You save: £2.00
ISBN 10: 1780172508
ISBN 13: 9781780172507
Availability: Usually dispatched within 3-5 days.
 Delivery rates
Stock: Currently 1item in stock
Publisher: BCS LEARNING & DEVELOPMENT LIMITED
Pub. date: 30 June, 2014
Series: BCS Guides to IT Roles
Pages: 190
Description: Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.
Synopsis: Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
Publication: UK
Imprint: BCS, The Chartered Institute for IT
Returns: Returnable
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