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Item Details
| Title:
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BUSINESS RELATIONSHIP MANAGER
CAREERS IN IT SERVICE MANAGEMENT |
| By: |
Ernest Brewster |
| Format: |
Electronic book text |
| List price:
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£19.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1780172516 |
| ISBN 13: |
9781780172514 |
| Publisher: |
BCS LEARNING & DEVELOPMENT LIMITED |
| Pub. date: |
7 July, 2014 |
| Series: |
BCS Guides to IT Roles |
| Pages: |
190 |
| Description: |
Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails. |
| Synopsis: |
Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. |
| Publication: |
UK |
| Imprint: |
BCS, The Chartered Institute for IT |
| Returns: |
Non-returnable |
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