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Item Details
| Title:
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PROFESSIONAL HOSPITALITY: CORE COMPETENCIES
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| Volume: |
Teacher Resource Pack |
| By: |
Lynn Van der Wagen |
| Format: |
Mixed media product |
| List price:
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£26.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1862505055 |
| ISBN 13: |
9781862505056 |
| Publisher: |
HOSPITALITY PRESS |
| Description: |
This teacher's pack of overheads summarizes each chapter and lists the objectives in preparation for introductory vocational hospitality courses. The overheads include suggestions for integrated assessment topics and ways of completing them. |
| Synopsis: |
The main student's text provides an introduction to the hospitality industry. It should be useful for introductory vocational education courses based on the Hospital Industry National Competency Standards as detailed in the ANTA/TTA Hospitality Training Package. The book is divided into five sections: the industry, the people, the service, the systems and careers. Key features include a strong focus on providing quality service, working with colleagues and customers in a socially and culturally diverse environment, and using feedback for improving customer satisfaction. Systems for health, safety and food hygiene are also included, as well as a chapter on maintaining "green" premises. The final section provides sound advice on career planning and preparing for job interviews. This teacher's pack of overheads summarizes each chapter and lists the objectives in preparation for introductory vocational hospitality courses. The overheads include suggestions for integrated assessment topics and ways of completing them as well as useful web sites, discussion starters, and materials required.There are also summaries of chapters, figures, tables, etc, from the book plus a CD of extra quiz questions is incorporated in the pack. |
| Illustrations: |
Mixed media |
| Publication: |
Australia |
| Imprint: |
Hospitality Press |
| Returns: |
Non-returnable |
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