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Item Details
| Title:
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PROFESSIONAL HOSPITALITY
CORE COMPETENCIES |
| By: |
Lynn Van der Wagen |
| Format: |
Paperback |
| List price:
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£22.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1862505241 |
| ISBN 13: |
9781862505247 |
| Publisher: |
HOSPITALITY PRESS |
| Pub. date: |
16 November, 2002 |
| Edition: |
2nd Revised edition |
| Pages: |
342 |
| Description: |
This title is divided into five sections, its features include a focus on service, working in a socially diverse environment, and using feedback to improve customer satisfaction. Systems for health, safety and food hygiene are included as well as chapters on maintaining clean and green premises. |
| Synopsis: |
This title is a comprehensive introduction to the modern hospitality industry and should help the reader develop a solid basis for a hospitality career by covering all aspects of the industry. Every chapter includes learning tools to help make learning easy. Chapter objectives pinpoint the learning aims for each chapter; activities provide practical exercises to test skills and knowledge; and case studies explore workplace situations. Discussion questions help develop understanding of each case and encourage independent thinking. The book is divided into five sections, each is written with competency-based training in mind. |
| Illustrations: |
100 diagrams, illustrations, bibliog , glossary, index |
| Publication: |
Australia |
| Imprint: |
Hospitality Press |
| Returns: |
Non-returnable |
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