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Item Details
Title: IT SERVICE CMM
By: Viktor Clerc, Frank Niessink, Jan Van Bon
Format: Paperback

List price: £14.99


We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10: 9077212353
ISBN 13: 9789077212356
Publisher: VAN HAREN PUBLISHING
Pages: 107
Synopsis: The purpose of the IT Service CMM(R) pocket guide is to provide a summary of the IT Service CMM that can be carried around for easy reference. The IT Service Capability Maturity Model is a maturity growth model that can be used to improve the processes of IT service providers. If you are looking for a concise introduction to the model, this pocket guide is a good place to start. Reading this pocket guide gives you a complete overview of the IT Service CMM, a good idea of how the IT Service CMM can be applied to improve your organization, and sufficient knowledge to continue your study of the IT Service CMM with the model specification itself. The intended audience consists of service managers, assessors, quality managers, IT project leaders, and service team leaders involved in improving processes within their IT service organization.
Publication: Netherlands
Imprint: van Haren Publishing
Returns: Non-returnable
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FOUNDATIONS OF IT SERVICE MANAGEMENT (HB)
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FRAMEWORKS FOR IT MANAGEMENT
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FUNDAMENTOS DE ITIL
GESTION DE SERVICIOS TI BASADO EN ITIL - GUIA DE BOLSILLO (PB)
GESTION DES SERVICES INFORMATIQUES (HB)
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IMPLEMENTING ISO/IEC 20000 CERTIFICATION: THE ROADMAP (PB)
ISM METHOD
ISO / IEC 20000 - GUA-A DE BOLSILLO - A POCKET GUIDE
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IT SERVICE MANAGEMENT BASATO SU ITIL
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IT SERVICE MANAGEMENT GLOBAL BEST PRACTICES (PB)
IT SERVICE PROCUREMENT BASED ON ISPL (PB)
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ITIL
ITIL - DAS TASCHENBUCH
ITIL (PB)
ITIL (PB)
ITIL - A POCKET GUIDE
ITIL - A POCKET GUIDE
ITIL - DAS TASCHENBUCH (PB)
ITIL - DAS TASCHENBUCH (PB)
ITIL - GUIDE DE POCHE (PB)
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ITIL V3 FOUNDATION BOOK AND ONLINE COURSE BUNDLE (CD)
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LES FONDAMENTAUX D' ITIL
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METRICS FOR IT SERVICE MANAGEMENT (PB)
MICROSOFT OPERATIONS FRAMEWORK (HB)
PROJECT MANAGING ITSM FROM HELL (PB)
RISK MANAGEMENT: BEST PRACTICE (PB)
SERVICE AGREEMENTS (PB)
SERVICE DESIGN BASED ON ITIL V3 (SPANISH VERSION) (PB)
SERVICE OPERATION BASED ON ITIL V3 (SPANISH VERSION) (PB)
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THE GUIDE TO IT SERVICE MANAGEMENT (PB)
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