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Item Details
Title: METRICS FOR SERVICE MANAGEMENT:
DESIGNING FOR ITIL
By: Peter Brooks, Van Haren Publishing (Editor)
Format: Paperback

List price: £43.50


We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10: 9087536488
ISBN 13: 9789087536480
Publisher: VAN HAREN PUBLISHING
Series: Best Practice Series
Pages: 169
Synopsis: This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.
Illustrations: colour illustrations
Publication: Netherlands
Imprint: van Haren Publishing
Returns: Returnable
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GET READY FOR CLOUD COMPUTING (PB)
GLOBAL STANDARDS AND PUBLICATIONS (PB)
HENRY JAMES COMES HOME
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ISO 21500 GUIDANCE ON PROJECT MANAGEMENT (PB)
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