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Great Customer Service on the Telephone(Paperback)
Amacom
Published:
07/01/1986
Aimed at anyone who uses the phone, this text shows how to use it as a service tool that directly impacts on company profits. It covers handling irate customers, taking meaningful messages, handling...
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Productive Performance Appraisals(Paperback)
Published:
30/06/1992
This text considers the process of performance appraisal. It features a three-step process that encourages collaborative planning and appraisal meetings and should help readers to relieve anxiety, s...
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Power of Self-Esteem(Paperback)
Amacom
Published:
07/01/1986
Shows negative self-talkers how to build self-esteem and develop more satisfying lives. Readers will learn to review critically their strengths and weaknesses, examine their beliefs and influences, ...
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How to Become a Skillful Interviewer(Paperback)
Amacom
Published:
08/06/1994
This guide helps readers master basic interviewing skills, including how to: assess their interviewing style and identify subconscious influences; set an agenda that keeps the interview proceeding o...
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How to Become a Better Negotiator(Paperback)
Amacom
Published:
01/03/1996
Learning how to negotiate for what you want is a critical skill if you want to get ahead. This guide explains the purpose of negotiating as well as the three characteristics common to all great nego...
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