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Item Details
| Title:
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BUSINESS PROCESS OUTSOURCING
THE COMPETITIVE ADVANTAGE |
| By: |
Rick L. Click, Thomas N. Duening |
| Format: |
Hardback |
| List price:
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£70.00 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0471655775 |
| ISBN 13: |
9780471655770 |
| Publisher: |
JOHN WILEY AND SONS LTD |
| Pub. date: |
4 October, 2004 |
| Pages: |
242 |
| Description: |
This book provides a step--by--step approach to understanding the application of Business Process Outsourcing (BPO), assessing the BPO opportunity in the firm, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. |
| Synopsis: |
Business Process Outsourcing (BPO) is becoming the new revolution as companya s of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step--by--step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. aeo Discusses both the how and why of business process outsourcing with a straightforward "how to" approach. aeo Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. aeo Empowers businesses of all sizes to take advantage of this all--encompassing business revolution. |
| Illustrations: |
Illustrations |
| Publication: |
US |
| Imprint: |
John Wiley & Sons Inc |
| Returns: |
Returnable |
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